Support

Technical support ensures easier and faster assistance.

The support includes having a specialised technician at your disposal who - with the aid of various tools - will be able to access the customer’s work station - and take the problem in hand in the first person. This service will dramatically reduce the time needed to solve the problem.

How it works

Requests for support are handled via a web ticketing system that guarantees a number of benefits including:

Assessment of the type and priority of the request
Identification of the request by reference code
Management of customer call history
Extraction of reports on the calls made

What it includes

Resolution of any malfunctions or setting problems encountered in the Autodesk software and Hp hardware
Enquiries concerning the Autodesk and Prisma Tech application environment
Enabling of products

What it does not include

Training on the use of the programmes
Installation of Autodesk software
Support on programmes not supplied by Prisma Tech
Personalisations not created by Prisma Tech
Support on hardware not supplied by Prisma Tech

Business hours

The service is available from Monday to Friday, 9 am to 1 pm and 2 pm to 6 pm. Public holidays and holiday closing periods are excluded. These will be communicated to the customer in a timely manner. The user will be contacted within 4 working hours.

Aren't you a customer?

Why the web ticketing system?

When the user buys a service ticket, the request is forwarded to the specialist technician who will immediately take charge of the problem. In this way, the service can be provided in the shortest possible time.

We will also ensure that technical expertise is shared with the customer during the support phase, in order to provide the user with all the necessary information to make the best use of the technology purchased.

A certified technical team at your service

We would like to introduce you to our technical team which - thanks to experience gained through years of training and consulting - will provide you with all the training you need to be able to enjoy the full potential of the software you have purchased.